028 38 322441

Appointment Policy

Policy on Appointments

We try to manage our appointments system to avoid delays in appointment times and minimise loss of surgery time through late cancellations and failed appointments.


  • Communicate with patients in a courteous, friendly, professional manner
  • Make sure that patients receive full information about our services, their treatment and cost
  • Refer patients for further professional advice and treatment where appropriate

We will:

  • Manage our appointments system so that treatment appointments are booked as soon as reasonably possible
  • Do our best to ensure you are seen on time and explain the reasons for any delay
  • Remind you of your appointment by SMS/text reminder sent two working days in advance
  • Monitor our waiting times for (i)treatment and (ii)booking appointments
  • Provide as much notice as possible when appointments have to be changed/cancelled and explain the reasons
  • Advise if there is a change of dentist and make arrangements for another dentist within our practice to continue your dental care.

In return, we would like you to:

  • Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home
  • Arrive in good time for your appointment – preferably 10 minutes before your appointment
  • Give 48 hours notice if you are unable to keep your appointment.  We charge for missed appointments where we have not been so notified (£10.00 per 15 minutes). Patients who habitually miss, cancel or arrive late for appointments could have their registration with the practice cancelled
  • Advise us of any changes to your contact details (address, telephone and mobile numbers, emergency contacts) to help us keep our records up to date
  • Treat all other patients, staff and customers courteously
  • Follow our advice and instruction for dental work that has been undertaken
  • Attend review and maintenance appointments

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18-24 William Street

Lurgan, County Armagh,

BT66 6JA



028 38 322441

Outside the UK: 0044 28 38 322441